Website operator and scope

The website ganeca.co.id, including its public pages temporarily available at erp.ganeca.co.id during migration, is operated by PT Ganeca Environmental Services (“Ganeca”, “we”, “us”, or “our”). It provides information about environmental consultancy, water engineering and treatment, environmental monitoring, operations and maintenance support, publications, and contact channels. These Terms govern use of those public pages and their content; they do not grant access to internal ERP systems or replace terms for restricted accounts.

Please read these Terms before using the website. Features requiring agreement will request it clearly. These website Terms do not replace agreed contracts or quotations. Specific terms govern the relevant services to the extent permitted by law.

Permitted use

You may access information, contact us, and use available features for lawful purposes. If you act on behalf of a company or another party, you must have the necessary authority and provide accurate and relevant information.

You must not disrupt systems, access restricted areas without permission, send malware or spam, obtain personal data unlawfully, impersonate others, commit fraud, or infringe another party's rights. Automated data collection that overloads systems or violates the law is also prohibited.

Technical information and limits on its use

Articles, diagrams, guides, regulatory information, and technology examples on the website are provided for general information. Their application requires an assessment of site conditions, water or waste characteristics, field data, management objectives, and requirements applicable to the relevant activity.

Website information does not replace technical studies, detailed design, advice tailored to a particular project, or approvals from competent authorities. Case studies and performance on one project do not guarantee the same results on another. Technology or monitoring information does not, by itself, guarantee compliance with every environmental obligation.

We seek to keep information accurate, but technical information, regulations, and service availability may change. Please contact us for confirmation before relying on it for project, compliance, or transaction decisions.

Quotation requests and service delivery

Submitting a form, holding preliminary discussions, or viewing pricing or service information on the website does not, by itself, create a contract or an obligation to perform services. Service delivery is governed by a quotation or agreement approved by the authorized parties.

The scope of work, deliverables, schedule, prices, payment, confidentiality, ownership of work products, and project responsibilities are set out in the quotation or contract. Monitoring platform services, including account access, data management, and service levels where offered, require specific terms and are not automatically covered by this website alone.

Intellectual property

The Ganeca name and logo, text, photographs, illustrations, designs, and other website materials belong to us or are used under rights granted by their respective owners, unless stated otherwise. Accessing the website does not transfer ownership or grant a license to any trademark, software, or material.

You may share links and make reasonable quotations with attribution, without changing their meaning, in accordance with applicable law and license terms. Substantial copying, republication, commercial use, or use of logos requires the rights holder's permission unless allowed by law or an express license. Customer or partner names and logos must not be used to suggest an endorsement or business relationship that does not exist.

Information and documents you submit

You must have the right or authority to submit data and documents. Submission does not transfer ownership of your documents to us or grant general permission to publish them. We may use them only to assess and follow up on your request, perform agreed services, or meet legal obligations.

Do not submit passwords, complete identity documents, or unnecessary sensitive information through general inquiry forms. For project documents or results requiring particular protection, request an appropriate submission channel and, where needed, a confidentiality agreement.

Privacy and external services

Our handling of personal data is explained in the Privacy Policy. These Terms of Use do not constitute automatic consent to marketing, disclosure of data to affiliates, or the use of nonessential cookies.

The website may contain links to third-party services. Review their terms and policies before using them. Such links do not, by themselves, guarantee or endorse all of their content. Each party's responsibilities remain subject to its role, actions, and applicable legal obligations.

Website availability and misuse

We may carry out maintenance, update features, or restrict access that we reasonably suspect compromises security or breaches these Terms, or where required by law. We will act proportionately and provide notice where appropriate and consistent with security and legal obligations. If the website is unavailable, you may use our other official contact channels.

Liability and protected rights

The website is a source of general information and a communication channel. Obligations relating to specific services are governed by the relevant agreement and applicable law. Any assessment of liability for loss must take account of acts or omissions, causation, and each party's obligations.

These Terms do not transfer all of our liability to users, remove data protection obligations, eliminate consumer rights, or limit liability that cannot be excluded by law. Explanations of information limitations and technology risks do not release us from those obligations.

Changes and enforceability

Updates will state an effective date and be accompanied by any required notice. Changes do not automatically amend agreed contracts or remove rights that have already arisen. Additional agreement will be requested where required. If a provision cannot be enforced, the remaining provisions continue to apply to the extent lawful.

Governing law and disputes

The laws of the Republic of Indonesia apply. Complaints or disputes may first be addressed through communication and amicable discussion, without preventing complaints to competent authorities, dispute resolution bodies, or courts, or access to urgent remedies available under the law.

Contact us

Email: [email protected]

Current website contact page: https://ganeca.co.id/contactus

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